1. In the event that the goods you received from us are damaged or non-functional, proceed according to the complaints procedure. The return of goods due to withdrawal from the contract is described in point 6 of the General Terms and Conditions.

2. Complaints procedure: Products subject to the right to apply for a complaint must be handed over for assessment immediately after the defect is discovered, must be clean and with appropriate documents and a description of the defect, or the location of the defect must be marked.

3. How to proceed: In case of a complaint, proceed as described below: Send the product to the sender's address. As soon as you know when and where we will be able to pick up the shipment, contact us. The shipment must be complete (including accessories and all documentation) and in the condition in which you received it upon delivery. Please always use wrapping paper or cardboard so that the original packaging cannot be stuck, written on or otherwise damaged during transport. Do not send the goods on cash on delivery, in which case the goods will not be accepted. Immediately after receiving the goods, you will receive a complaint protocol. The goods must be properly packed for transport, so that there is no further potential damage to them. The seller does not assume responsibility for damages resulting from the operation of the products, functional properties and damages from unprofessional use of the products, as well as damages caused by external events and faulty handling. Defects of this origin are not covered by the warranty. For hygienic reasons, the goods are only accepted for complaints if they have been properly cleaned. If the manufacturer provides a longer warranty, it is listed with the product in the catalog. For rejected claims, the costs of the claim procedure and handling fees may be charged.

4. You will be informed by e-mail about the handling of the claim.

5. If the buyer is not satisfied with the way in which the seller handled his claim or believes that the seller has violated his rights, he has the right to submit a proposal to start an alternative solution to his dispute according to the provisions of § 11 et seq. Act No. 391/2015 Coll. on alternative resolution of consumer disputes and on amendments to certain laws as amended. The competent entity for the alternative resolution of consumer disputes with the seller is the Supervisory Authority - Slovak Trade Inspection, with registered office: Prievozská 32, 827 99 Bratislava, ID: 17 331 927, which can be contacted for the stated purpose at the address Slovak Trade Inspection, Central Inspectorate, Department of International Relations and Alternative Dispute Resolution, Prievozská 32, 827 99 Bratislava 27, internet address: www.soi.sk, or another relevant authorized legal entity registered in the list of alternative dispute resolution entities maintained by the Ministry of Economy of the Slovak Republic (the list is available at www. economy.gov.sk).

6. The buyer has the right to choose which of the listed entities of alternative resolution of consumer disputes to turn to. The buyer can use the online dispute resolution platform, which is available on the website ec.europa.eu/consumers/odr/, to submit a proposal for an alternative resolution of their dispute.